Patient Safety in the Internal Medicine Service of Delfina Torres Hospital

Abstract

To evaluate patient's safety during the attending process in the Internal Medicine service of the Delfina Torres de Concha Hospital, a mixed study (Quan / Qual) was carried out, with a cross-sectional design and a descriptive scope. As data collection techniques, surveys aimed at patients and health personnel were used, as well as the application of an observation guide to assess the activities developed, with 53 people as users and service personnel as the study sample. The results found out were adverse event production in 30.5% of the patients, of which 8.3% had phlebitis, patient falls accounted for 5.6%, and delay in the application of medical treatments was represented in 2 cases. It was evidenced that the age in patients older than 65 years and the female sex acted as determinants of the events produced. It is concluded that, in spite of the quality improvement processes in the care provided to the patients in the hospital, reflected in a new infrastructure and updated technologies, procedures and delays continue in the identification of adverse events that put at risk the state of the patient during their hospital stay.